Fairmont Kea Lani

The existing music setup at Fairmont Kea Lani failed to capture the essence of Hawaii. The playlists lacked local authenticity, creating a disconnect between the lush, tranquil environment of the resort and the in-house auditory experience. This was particularly impactful in key areas like the dining spaces and poolside areas, where music is essential to creating a relaxing and culturally rich atmosphere. Guests and staff felt that the music didn’t resonate with the Hawaiian identity, leading to missed opportunities in enhancing guest satisfaction and brand alignment with local culture.

Altaura’s approach began with an immersive site visit to Fairmont Kea Lani, where our team explored the resort’s unique ambiance and held stakeholder workshops to gather insights. We partnered with a Hawaiian culture manager to ensure the playlists included traditional Hawaiian sounds, incorporating ukulele melodies, slack-key guitar, and contemporary Hawaiian music to create a genuine sense of place. Each playlist was tailored to the resort's diverse spaces, from poolside relaxation areas to dining zones. Dayparted playlists ensured that the music transitions naturally throughout the day, supporting each area’s function and guest mood—from uplifting tunes during breakfast to laid-back melodies in the evening. Technological integration included user-friendly, centralised controls, allowing staff to adjust music seamlessly.