KA Leisure's generic popular music playlists were not cutting it with their clientele. Members were complaining about the repetitive music, and the gym was not standing out from its competition.
KA Leisure is a community based collection of gyms in Scotland. They offer gym services to a varied clientele, from semi professional athletes to people recovering from injuries and people with long term disabilities.
KA Leisure's generic popular music playlists were not cutting it with their clientele. Members were complaining about the repetitive music, and the gym was not standing out from its competition.
We curated a selection of soundtracks that could be used throughout the day to match the varied clientele within each space.
The music selection included a variety of genres, from pop and hip hop to electronic and dance music. The team also considered the different energy levels required for different workouts, including high-intensity training and yoga.
The tailored soundtracks helped to create a more unique and enjoyable workout experience, which led to more satisfied and loyal customers.
Before implementation the sales against cancellations showed that they were only able to keep 36% of those who signed up. After implementation, they have managed to keep over 73% of those who have signed up.
The gym staff also noticed an improvement in morale, with employees feeling more motivated to work in a unique and dynamic environment. The music selection helped to set the tone for the gym, creating a space that was both productive and enjoyable.
“WE HAVE SEEN SIGNIFICANT INCREASE IN MEMBERSHIP RETENTION AND REAL COMMUNITY FEEL ABOUT OUR FACILITIES WHICH MUSIC HAD A HUGE ROLE TO PLAY IN. WE ARE LOOKING FORWARD TO CONTINUING OUR PARTNERSHIP WITH ALTAURA AND WOULD HIGHLY RECOMMEND THEM TO ANYONE.”
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